Support

Frequently Asked Questions

• How do I cancel my subscription?

  Findell subscriptions are managed through your device's app store. To cancel:

  On iPhone/iPad: Go to Settings → [Your Name] → Subscriptions → Findell → Cancel Subscription

  On Android: Open Google Play Store → Menu → Subscriptions → Findell → Cancel Subscription

  Your access will continue until the end of your current billing period. If you need assistance, email us at support@findellapp.com.

• How do I delete my account?

  To delete your Findell account and all associated data:

  1. Open the Findell app

  2. Go to Settings → Account → Delete Account

  3. Confirm your decision

  Alternatively, email privacy@findellapp.com with the subject "Account Deletion Request" and we'll process your request within 30 days. Please note: account deletion is permanent and cannot be undone.

• Is my data secure?

  Absolutely. Findell takes your security seriously:

  • Bank-level encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)

  • Plaid integration: We use Plaid for bank connections — we never see or store your bank login credentials

  • No data selling: We never sell your personal or financial information to third parties

  • Annual security audits: We conduct regular third-party security assessments

  For full details, see our Privacy Policy.

• How do I contact support?

  You can reach our support team by:

  • Email: support@findellapp.com

  • In-app: Go to Settings → Help & Support → Contact Us

  For account-specific questions, please include your registered email address in your message so we can assist you faster.